Privacy Policy

Bryan + Petersen | A+D Family Homes

Last updated: 22^nd October 2026

About this policy

Bryan + Petersen and A+D Homes respect your privacy and are committed to protecting your personal information.

This policy applies to Bryan + Petersen Ballarat (ABN 80 164 351 544), Bryan + Petersen South West Pty Ltd (ABN 97 164 351 679) and Bryan + Petersen Ballarat trading as A+D Family Homes (ABN 80 164 351 544), referred to in this policy as “we”, “us” or “our”.

It explains how we collect, hold, use and disclose personal information when you visit our websites, make an enquiry, visit a display home, engage our services or otherwise deal with us.

We handle personal information in accordance with this policy and applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

Personal information we collect

The personal information we collect depends on your dealings with us. It may include:

• Your name, address, email address and telephone number.
• Details of your land, property, proposed building project, preferred designs, budget and building requirements.
• Information needed to prepare quotations, contracts, building applications and related documentation.
• Billing details, payment records and relevant transaction information.
• Records of enquiries, appointments, correspondence, feedback and complaints.
• Information you provide through website forms, surveys, promotions or social media.
• Technical information about your website visit, such as your IP address, browser, device, pages viewed and interaction with our websites.

We only collect personal information reasonably necessary for our business activities. If we need sensitive information, such as health information relevant to accessibility requirements, we will generally seek your consent unless collection is otherwise permitted or required by law.

How we collect personal information

We generally collect personal information directly from you, including when you:

• Contact us by telephone, email, online form or social media.
• Visit our offices, display homes or building sites.
• Request a brochure, quotation, consultation or other information.
• Enter into a contract or use our building services.
• Subscribe to updates, complete a survey or enter a promotion.

We may also receive information from someone authorised to act on your behalf, such as a co-owner, agent, broker or adviser, or from project consultants, referral partners and publicly available sources where lawful and reasonably necessary.

Where reasonable and practicable, we will collect information directly from you.

You can generally make an initial enquiry anonymously or using a pseudonym. However, we may need to identify you to provide a quotation, enter into a contract or deliver our services. If you do not provide information we reasonably need, we may be unable to fulfil your request.

How we use personal information

We may use your personal information to:

• Respond to enquiries and provide information about our homes and services.
• Arrange appointments, display home visits and consultations.
• Prepare estimates, quotations, designs, contracts and project documentation.
• Plan, manage and deliver building projects.
• Coordinate contractors, suppliers, consultants, inspections and approvals.
• Process payments and administer accounts.
• Provide warranty, maintenance and aftercare services.
• Manage feedback, complaints and disputes.
• Improve our services, websites and customer experience.
• Send marketing communications where permitted by law.
• Meet legal, regulatory, insurance and recordkeeping obligations.

We will only use or disclose personal information for the purpose for which it was collected, or another purpose permitted or required by law.

When we share personal information

Where reasonably necessary for these purposes, we may disclose personal information to:

• Our employees and authorised representatives.
• Contractors, tradespeople, suppliers, architects, designers, engineers, surveyors and building consultants involved in your project.
• Councils, building surveyors, certifiers, utilities and relevant government authorities.
• IT, website, cloud hosting, customer management, payment and administrative service providers.
• Our legal, accounting, insurance and other professional advisers.
• Your authorised representatives.
• Regulators, courts or other parties where disclosure is required or authorised by law.

Information may be shared between the businesses operating Bryan + Petersen and A+D Family Homes where necessary to manage your enquiry or provide a service you request, or where otherwise permitted by law.

We take reasonable steps to limit disclosures to information relevant to the recipient’s role and require service providers handling information on our behalf to protect it appropriately.

Marketing communications

Where permitted by law, we may contact you about our homes, services, offers and events.

You can opt out of marketing communications at any time by using the unsubscribe option provided or contacting us using the details below. We will action your request without charge.

Opting out of marketing does not prevent us from sending communications needed to manage your enquiry, contract, building project or warranty claim.

Cookies and website technologies

Our websites may use cookies and similar technologies to operate website features, remember preferences and understand how visitors use our websites.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

We do not treat your acceptance of cookies as consent to receive email or SMS marketing.

Other websites

Our websites may contain links to websites operated by third parties. Those websites have their own privacy policies, which we encourage you to review before providing personal information.

Overseas handling of information

Some of our service providers may store personal information overseas or allow it to be accessed from outside Australia.

Where we disclose personal information to overseas recipients, we take reasonable steps to protect that information in accordance with applicable Australian privacy laws.

Storage and security

We may hold personal information electronically and in paper records, including through service providers.

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These measures include appropriate access controls, secure storage and staff procedures.

No electronic transmission or storage method is completely secure.

We retain personal information for as long as it is reasonably necessary for our business activities and legal obligations, including building, warranty, insurance and dispute requirements. When information is no longer needed, we take reasonable steps to securely destroy it or de-identify it, unless retention is required by law.

Where required by law, we will notify affected individuals and the relevant regulator of an eligible data breach.

Accessing and correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding. We will respond within a reasonable period.

There is no charge to make an access or correction request. If a reasonable charge applies to providing access, we will explain it in advance.

If we refuse access or a requested correction, we will explain our reasons, unless it would be unreasonable to do so, and tell you how to complain. If we decline a correction, you may ask us to associate a statement of your disagreement with the information.

Privacy enquiries and complaints

If you have a question or concern about how we handle your personal information, please contact:

Privacy Officer — Bryan + Petersen / A+D Family Homes

Email: reception@bphomes.com.au

Telephone: 03 5339 3939

Postal address: 3 Coronet Street, Wendouree VIC 3355

Please explain your concern and provide enough information for us to investigate.

We will acknowledge your complaint promptly and aim to respond within 30 days. If we need more time, we will explain why and keep you informed.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner, where applicable: https://www.oaic.gov.au/privacy/privacy-complaints

Changes to this policy

We may update this policy from time to time to reflect changes to our practices or legal requirements. The current version will be available on our websites, with the date of the latest update shown above. A copy can also be requested using our contact details.